Contact Us
Question about an order, not sure which product suits you, or something went wrong with a delivery? Write to us — a real person from our Karachi office reads every mail and replies.
Get in Touch
support@weimport.shop
We typically respond within 24 hours
Business Address
We Import
Office # 65, Third Floor, Central Plaza Shopping Mall,
behind Gul Plaza, 75800, Karachi, Pakistan
Frequently Asked Questions
How can I track my order?
After placing your order, our team will call you to confirm. Once dispatched, you'll receive a tracking update via SMS or WhatsApp.
What payment methods do you accept?
Cash on Delivery only, across every city in Pakistan. You pay the rider when the parcel reaches your door — nothing is charged in advance, and we never ask for card or bank details.
How much is delivery?
Delivery is free, anywhere in Pakistan. There is no shipping charge added at checkout — the price you see on the product page is exactly what you hand the rider.
How long does delivery take?
Usually 3–5 working days. Karachi, Lahore, and Islamabad often get it in 2–3 days. Remote areas can take a little longer, and we will tell you if we expect a delay.
Are the products original?
Yes — everything in our catalog is imported stock, and each parcel is checked before it leaves our office. The photos on the product page are of the actual item you will receive.
Can I see the parcel before paying?
You can check that the parcel is sealed and undamaged before paying the rider. If it looks tampered with, refuse it and mail us — we will send a fresh one at our cost.
Can I exchange or return a product?
Yes! We offer a 7-day exchange policy. If you receive a damaged or wrong product, contact us within 7 days for a hassle-free exchange.
Business Hours
All times are in Pakistan Standard Time (PKT, UTC+5)
We value your feedback and strive to provide the best customer experience. Don't hesitate to reach out — we're here to help!